Frequently Asked Questions

Your onboarding moves through three phases that must be fully complete before you can begin paid work. Credentialing: Background check, fingerprinting (if school-based), license verification, references, TB/health clearance where required, and proof of CPR/BLS for clinical roles. Training: Zoho Learn online modules, role-specific training (40-hour mandatory training for IEP Aides), and any client-specific orientation. Until every Gusto document is signed and every credentialing item is verified, you cannot be placed on a shift or paid for time worked.

For school-based IEP Aide positions, the full 9-step hiring process typically takes 4 to 6 weeks. For nursing roles (RN, LPN, CNA, CMT), you can be scheduled as soon as credentialing is verified and orientation is complete. The fastest way to speed up the process is to respond promptly to each step. See our page for the complete 9-step hiring journey.

Every Eaglewings team member is a W-2 employee — never a 1099 contractor. You receive full payroll tax withholding, workers' compensation coverage, and employment protections under federal and state law. Your employment is at-will, hourly, and temporary in the sense that hours depend on assignment availability.

Yes — for BCPS IEP Aides, the cost of BCPS fingerprinting and badge pickup (approximately $65) is reimbursed in your first paycheck. You must retain and submit your receipt. If you do not submit your receipt, reimbursement will not be processed. For other settings, reimbursement policy is specific to the assignment — confirm with HR before the appointment.

Valid photo ID and your work badge (if issued), current professional license and any required certifications (CPR/BLS, CPI Blue Card for TBA aides), stethoscope and clinical tools for nursing roles, your phone with the Eaglewings Hub app installed and logged in (this handles clock-in/out and timesheet submission), for LTC and non-school placements your Eaglewings ID badge if issued, for school-based placements your district-issued badge (BCPS or FCPS) which confirms you have been cleared to work on school grounds and support students, and a copy of your assignment confirmation showing site, shift, and supervisor name.

For IEP Aides at BCPS, Eaglewings submits your name to North Avenue (BCPS central office) only after all onboarding is complete — 40-hour training, BCPS badge pickup, Annual Physical and Background Check. North Avenue then assigns the school based on available students and school need. Eaglewings cannot guarantee your school, location, or bell time — assignments are determined by BCPS, not by Eaglewings.

TBA (Therapeutic Behavioral Aide) — $24/hour: Requires a current CPI Blue Card AND assignment to a TBA-classified student. Supports students with intensive behavioral needs. TAS (Non-Therapeutic Aide) — $21/hour: Supports academic, transition, and mobility needs. No physical intervention under any circumstance. Your rate is locked to your current student's designation. A rate increase to $24/hr requires BOTH a valid Blue Card AND a TBA student — not just one. The designation is attached to the student's needs, not the aide's certification.

Yes. Because the TBA/TAS designation follows the student, your rate can change if your student assignment changes — if your student transfers, if their IEP is updated, or if you're reassigned to a different student. The rate follows the student, not the aide.

At FCPS, Eaglewings provides Private Duty Nursing (RN and LPN) for medically fragile students, Registered Behavior Technicians (RBT), and Special Education Teachers. This is a multi-year contract with a 3-year base and 2-year renewal option (potential through 2031). All positions are W-2 with benefits, Monday–Friday school day hours.

Once you accept an assignment, you may not switch because of commute distance or preference. For BCPS IEP Aides, declining a placement after acceptance puts you on the sub list for the remainder of the year, and Eaglewings will not resubmit you to another school if you reject an assignment you initially accepted.

No. Eaglewings does not guarantee a minimum number of hours per week. Permanent IEP Aides typically work 30–35 hours during BCPS school days. Sub Aides work based on daily availability and call-outs. Nursing shifts vary by facility census and contract demand.

Eaglewings runs payroll on a weekly cycle. Pay is delivered via direct deposit through Gusto. You must have a valid bank account on file in Gusto. Upload your signed timesheet to the Eaglewings Hub by Saturday 10:00 PM (preferred). The absolute cutoff is Tuesday 12:00 PM — anything received after that rolls to the next pay cycle and delays your pay by one week.

BCPS IEP Aides: TBA $24/hr, TAS $21/hr, Classroom Support Aide rate confirmed at offer. FCPS: RN Private Duty $46–$48/hr, LPN Private Duty $38–$40/hr, RBT $28–$30/hr, Special Education Teacher $41–$43/hr. All positions paid weekly every Thursday via direct deposit through Gusto.

The three most common causes: 1. Unsigned document in Gusto — any unsigned document (W-4, policy acknowledgment, benefit election) blocks payroll and reverses the deposit. Log in to Gusto via a browser (not the app), go to Documents, and sign every open item. Then text HR to reprocess. 2. Late timesheet — if your signed timesheet arrived in the Hub after Tuesday 12:00 PM, it rolls to next week. 3. Bank account issue — closed account or wrong routing number returns the deposit. Update banking in Gusto, then HR reprocesses. Text HR before you call — we can usually identify the block in a minute.

Yes — free to all employees at the employee level. You must actively enroll; coverage is not automatic. Medical: SBMA / PHCS (WellCare: 888-794-7427 | EliteCare: 888-263-7543). Dental: Aflac. Vision: Aflac. Prescription: PureRx / ProCare (888-505-7724). 401(k): Maryland Saves (833-811-7438). Optional: Aflac Accident Insurance buy-up.

Eaglewings does not maintain a paid PTO bank for school-based IEP Aides. You are paid only for hours you actually work. School closures (holidays, snow days, virtual days, breaks, summer recess) are unpaid — not PTO. Use BCPS/FCPS closed days to plan personal errands, appointments, and travel. Doctor and dental appointments should be scheduled after 3:30 PM or on days school is closed whenever possible.

Time in transit to or from work (including waiting in your car), unpaid summer training (40-hour mandatory training and CPI for IEP Aides), virtual school days, after-school programs or summer school for IEP Aides, and any hours worked without a properly signed timesheet.

For BCPS school-based IEP Aides, the law generally restricts unemployment eligibility during scheduled school breaks because employees have "reasonable assurance" of returning. Specific eligibility is determined by Maryland Unemployment — not by Eaglewings. Maryland Unemployment: 410-949-0022.

Use the Eaglewings Hub app on your phone. Clock IN inside the school building 15 minutes before bell time — not from your car, not from the parking lot. Clock OUT after supporting your student through dismissal. The Hub uses GPS to verify your location. Clocking in from outside the building triggers an audit flag that will delay your paycheck. Sharing your Hub credentials with anyone — for any reason — is grounds for immediate termination.

Hub clock-in records are an internal verification tool. The client (BCPS, LTC facility, hospital) requires a timesheet signed by an authorized on-site signer to pay the invoice. Without the signed timesheet, the client will not pay — and Eaglewings cannot pay you for unbillable hours. The workflow is: complete the paper timesheet with signatures at school → photograph it → upload the photo to the Eaglewings Hub.

Only the authorized signer designated by the client site. For BCPS, this is the classroom teacher AND a designated front-office signer. For LTC, hospital, and correctional placements, this is the unit charge nurse or designated supervisor. If your regular signer is absent, ask another BCPS employee to sign AND write their BCPS email address on the timesheet — a new signer triggers a payroll verification email. Get every signature on the day of the shift.

Preferred: Upload your signed timesheet photo to the Eaglewings Hub every Saturday by 10:00 PM. Absolute cutoff: Tuesday 12:00 PM. Anything received after that rolls to the next pay cycle — a one-week delay. Holiday weeks may have an earlier cutoff — watch for the Eaglewings broadcast text.

No. White-out on a timesheet is a fraud-prevention violation and will cause it to be rejected. Use ink only (pencil timesheets are returned). Correct mistakes by drawing a single line through the error, writing the correct entry beside it, and having the authorized signer initial the correction. Do not pre-fill your timesheet — record your actual arrival and dismissal times. Always indicate whether a break was taken; a blank break field means payroll auto-deducts 30 minutes.

Text HR the same day with your name, school/site, and exact arrival or departure time. A missed punch requires a manual correction inside the Hub, supported by the school's logbook entry. Do not adjust your own time entries — HR handles that.

All employees complete Zoho Learn onboarding modules. IEP Aides must complete the 40-hour mandatory training via Zoho Learn before school placement. Portal access expires 5–7 days after invitation, so start immediately. Nursing roles require facility-specific orientation and current BLS/CPR certification. TBA-classified aides must also complete CPI training.

The 40-hour mandatory training and CPI training are unpaid. However, Eaglewings covers the cost of your CPI certification — you do not pay out of pocket.

CPI (Crisis Prevention Intervention) is required for any IEP Aide assigned to a TBA-classified student. Eaglewings uses a blended learning model: 2 hours online (completed before the in-person session) + 6 hours in-person. Even if you hold a valid CPI Blue Card from another agency, North Avenue requires Eaglewings to retrain you through our own CPI program. The Blue Card is valid for one year and must be renewed annually. CPI support: 877-877-5390.

No. Your rate does NOT increase to $24/hr just because you hold a Blue Card. You must hold a current Blue Card AND be assigned to a TBA-classified student. Both conditions must be true. The designation is attached to the student's needs, not your certification.

Every returning IEP Aide must complete the Annual Re-Credentialing Checklist before Eaglewings will submit your name to North Avenue: complete 40 hours of mandatory training in Zoho Learn, complete your Annual Performance Review in Gusto, complete your Annual Physical at Concentra ($127, reimbursed), pick up your updated BCPS ID Badge at North Avenue Room 120, renew your CPI certification (mandatory for TBA, optional for TAS), sign every Gusto document, and submit your Intent to Return form. Your name cannot be submitted until every item is complete.

Clean scrubs in approved colors, closed-toe comfortable shoes, hair tied back, minimal jewelry, and visible district-issued ID badge (BCPS or FCPS). No clothing with offensive language or imagery, no exposed midriff, no flip-flops or open-toe shoes. Strong perfumes, colognes, or scented products are not permitted.

Personal phones are not permitted during direct student contact or patient care. Phones must be silenced and stored away during shift hours. The only acceptable on-shift uses are: Eaglewings Hub clock-in/out, emergencies, and supervisor-directed communication. Posting photos or video of students or classrooms on social media is a FERPA violation and grounds for immediate termination.

No. All parent and family communication must go through the school — never directly from an Eaglewings employee. Do not give parents your personal phone number or social media. Do not accept gifts, money, or invitations from families. Refer all requests to the classroom teacher or school office. This protects you, the student, and Eaglewings under FERPA.

Call out by TEXT to the staffing line before 8:00 PM the night before your scheduled shift whenever possible. You must also notify the classroom teacher directly — not just Eaglewings. Absences reported after 8:00 PM are treated as same-day cancellations and may require a doctor's note. Repeated last-minute or no-show call-outs lead to progressive discipline.

Yes. Eaglewings employees in school settings are mandated reporters under Maryland law. If you suspect child abuse or neglect, you must report — both to the school administration AND directly to Child Protective Services. Mandated reporting is personal: it is your legal duty, not just the school's.

Check with the IEP Chair or Social Worker at your school for a same-day reassignment. Text Eaglewings immediately with your student's name and whether the school offered another student. If no reassignment is available, remain inside the building for 2 hours, then leave. Get 2 hours signed on your timesheet before leaving. If Eaglewings offers you a reassignment at a different school and you decline, you will be paid 2 hours only.

Step 1: Get safe. Call 911 if urgent. Step 2: Notify the classroom teacher and school supervisor. Step 3: Text Eaglewings the SAME DAY — not just email. Step 4: Go to the nearest urgent care that accepts workers' comp. Give urgent care this info: Employer — Eaglewings Allied Health Staffing Agency LLC, 10451 Mill Run Circle Suite 400, Owings Mills MD 21117, Phone 888-304-3202. Contact Eaglewings HR for current workers' compensation carrier and policy information to provide to the urgent care facility. Failure to report a workplace injury the same day can result in denial of your workers' compensation claim.

TAS (Non-Therapeutic) Aides: Do NOT use physical intervention under any circumstance. Verbal de-escalation, distance, and calling for school support are your only authorized responses. TBA (Therapeutic Behavioral) Aides: Physical intervention is ALWAYS a last resort, ONLY when imminent danger to self or others exists, AND only using CPI-taught techniques — never improvised. After any incident, complete the school's incident report AND notify Eaglewings the same day.

A replacement BCPS badge costs $15 (employee pays — not reimbursed). Call the BCPS District Office at North Avenue: 410-396-8885. Then go to 200 East North Avenue, Room 120, Baltimore, MD 21202 to complete the replacement. Text Eaglewings HR so we can flag it in your file. Until your replacement is issued, notify your school's front office at every clock-in.

The school logbook is your official backup. Sign it the moment you enter the building — it must be signed by the office secretary (not another aide or teacher). Text Eaglewings immediately. Take a clear photo of the signed logbook entry and upload it to the Hub along with your weekly timesheet.

Yes. All Eaglewings positions are at-will employment. A school, facility, or Eaglewings can end an assignment at any time. While rare, cancellations typically occur for just cause — attendance, conduct, or performance concerns. Our team will work to find you a new placement as quickly as possible when appropriate.