BCPS Employee Policy

Complete Policy Document

All Eaglewings employees assigned to Baltimore City Public Schools must review and acknowledge the current year's policy document before beginning any assignment.

Timekeeping & Timesheets

Clock-In & Clock-Out

• Use the Eaglewings Hub app on your phone to clock in and out.
• Clock IN inside the school building 15 minutes before bell time — not from your car, not from the parking lot.
• Clock OUT after supporting your student through dismissal.
• The Hub uses GPS to verify your location. Clocking in from outside the building triggers an audit flag that will delay your paycheck.
• Sharing your Hub credentials with anyone — for any reason — is grounds for immediate termination.

Paper Timesheet Requirements

Hub clock-in records are an internal verification tool. BCPS requires a paper timesheet signed by an authorized on-site signer to pay the invoice. Without the signed timesheet, the client will not pay — and Eaglewings cannot pay you for unbillable hours.

Authorized Signers

Only the authorized signer designated by BCPS — the classroom teacher AND a designated front-office signer. If your regular signer is absent, ask another BCPS employee to sign AND write their BCPS email address on the timesheet — a new signer triggers a payroll verification email. Get every signature on the day of the shift.

Deadlines

Holiday weeks may have an earlier cutoff — watch for the Eaglewings broadcast text.

Corrections & Errors

Correct mistakes by drawing a single line through the error, writing the correct entry beside it, and having the authorized signer initial the correction. Do not pre-fill your timesheet — record your actual arrival and dismissal times. Always indicate whether a break was taken; a blank break field means payroll auto-deducts 30 minutes.

Missed Punch

If you forget to clock in or out on the Hub, text HR the same day with your name, school/site, and exact arrival or departure time. A missed punch requires a manual correction inside the Hub, supported by the school's logbook entry. Do not adjust your own time entries — HR handles that.

Attendance & Call-Outs

Call out by TEXT to the staffing line before 8:00 PM the night before your scheduled shift whenever possible. You must also notify the classroom teacher directly — not just Eaglewings.

Absences reported after 8:00 PM are treated as same-day cancellations and may require a doctor's note. Repeated last-minute or no-show call-outs lead to progressive discipline.

Personal Appointments

Doctor and dental appointments should be scheduled after 3:30 PM or on days school is closed whenever possible. Use BCPS closed days (holidays, snow days, virtual days, breaks) to plan personal errands, appointments, and travel.

When Your Student Is Absent

Check with the IEP Chair or Social Worker at your school for a same-day reassignment. Text Eaglewings immediately with your student's name and whether the school offered another student.

Dress Code

• Clean scrubs in approved colors
• Closed-toe comfortable shoes
• Hair tied back
• Minimal jewelry
• Visible BCPS ID badge at all times
• No clothing with offensive language or imagery
• No exposed midriff, no flip-flops, no open-toe shoes
• Strong perfumes, colognes, or scented products are not permitted

Phone & Device Use

Personal phones are not permitted during direct student contact. Phones must be silenced and stored away during shift hours.

Acceptable On-Shift Phone Uses

• Eaglewings Hub clock-in/out
• Emergencies
• Supervisor-directed communication

Parent Communication (FERPA)

• Do not give parents your personal phone number or social media
• Do not accept gifts, money, or invitations from families
• Refer all requests to the classroom teacher or school office

This policy protects you, the student, and Eaglewings under FERPA and BCPS confidentiality requirements.

Mandated Reporting

Every Eaglewings employee in a school setting is a mandated reporter under Maryland law. If you suspect child abuse or neglect, you must report — both to the school administration AND directly to Maryland Child Protective Services.

Incidents & Injury Reporting

If you are injured at school:

1. Get safe. Call 911 if urgent.
2. Notify the classroom teacher and school supervisor.
3. Text Eaglewings the SAME DAY — not just email.
4. Go to the nearest urgent care that accepts workers' comp.

Info to Give Urgent Care

Contact Eaglewings HR for current workers' compensation carrier and policy information to provide to the urgent care facility.

Physical Intervention & Behavior Response

After any incident, complete the school's incident report AND notify Eaglewings the same day.

BCPS Badge

Your BCPS badge must be visible at all times while on school property.

Lost or Damaged Badge

A replacement BCPS badge costs $15 (employee pays — not reimbursed).

1. Call the BCPS District Office at North Avenue: 410-396-8885
2. Go to 200 East North Avenue, Room 120, Baltimore, MD 21202 to complete the replacement
3. Text Eaglewings HR so we can flag it in your file
4. Until your replacement is issued, notify your school's front office at every clock-in

Key Contacts